Terms of Service

ThermoCare — Terms and Conditions

Welcome to ThermoCare. These Terms of Service govern the use of our online store and purchases made through our website.

Please read these terms before placing an order.

1. Seller Information

The ThermoCare online store is operated by:

Legal Seller: Martinho Capela Borges

Trading Name: ThermoCare

Tax Identification Number (NIF): 237379597

Business Address:

Avenida São Miguel, 20
Cabreiros
4705-383 Braga
Portugal

Email: support@thermocare.pt

Telephone: +351 938 314 459

2. Products

ThermoCare offers the AD801 Non-Contact Infrared Thermometer.

We aim to provide accurate product descriptions, images, prices and information.

Customers should read the product instructions and safety information before use.

Product availability may change, and all orders are subject to confirmation.

3. Prices and Payments

All prices are displayed in euros (EUR).

Applicable taxes and shipping charges will be displayed in accordance with legal requirements before the customer confirms the purchase.

Payments are processed through the payment methods available at checkout.

ThermoCare does not require customers to provide payment card details by email or telephone.

4. Orders

By placing an order, you confirm that the information provided during checkout is accurate.

After submitting an order, you will receive an order acknowledgement.

We may contact you if additional information is required to process your order.

If an order cannot be fulfilled, we will inform you and provide any refund required by applicable law.

5. Shipping and Delivery

We currently deliver to:

• Portugal

• Spain

• France

Orders are dispatched from Braga, Portugal.

Shipping charges, promotional shipping conditions and estimated delivery times are explained in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed dates. Your statutory rights in the event of delayed or failed delivery remain unaffected.

6. Returns, Withdrawal and Refunds

Consumers generally have a statutory right to withdraw from eligible distance purchases within 14 calendar days of receiving the goods.

The conditions for exercising this right, returning products and receiving refunds are explained in our Returns & Refunds Policy.

Nothing in these terms limits mandatory consumer protection rights.

7. Legal Guarantees and Product Conformity

Products sold by ThermoCare are subject to the applicable statutory guarantees and consumer rights.

If a product is defective or does not conform to the sales contract, customers may be entitled to remedies under applicable law.

Please contact support@thermocare.pt if you experience a problem with your product.

8. Product Use and Safety

Customers must follow the instructions, warnings and safety information provided with the product.

The thermometer should be used only for its intended purpose and in accordance with the manufacturer's instructions.

A temperature reading alone should not replace professional medical assessment when medical advice is needed.

Nothing in this section excludes or limits liability that cannot lawfully be excluded.

9. Website Information

We aim to keep our website information accurate and up to date.

If we identify an error affecting an order, we will contact the customer and handle the situation in accordance with applicable consumer law.

We may update website content, product information and these terms from time to time.

Changes will not retrospectively remove rights arising from purchases already concluded.

10. Intellectual Property

The ThermoCare name, website content, branding and original materials may be protected by intellectual property rights.

Website content may not be reproduced or commercially exploited without the permission of the relevant rights holder, except where permitted by law.

11. Privacy and Personal Data

Personal information is processed as described in our Privacy Policy and in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

12. Applicable Law and Consumer Rights

These terms are governed by applicable Portuguese law, without prejudice to mandatory consumer protection rights available to customers under the laws applicable to their country of habitual residence.

Nothing in these terms restricts consumers from exercising rights or accessing courts available to them under applicable law.

13. Customer Support and Complaints

For questions, complaints or assistance with an order, please contact:

ThermoCare Customer Support

Email: support@thermocare.pt

Telephone: +351 938 314 459

Address: Avenida São Miguel, 20, Cabreiros, 4705-383 Braga, Portugal

We will review customer enquiries and complaints and respond as soon as reasonably possible.

14. Changes to These Terms

ThermoCare may update these Terms of Service to reflect operational, legal or website changes.

The terms applicable to an order are those in effect