Shipping & Delivery Policy

ThermoCare — Shipping Information

Thank you for shopping with ThermoCare. We currently ship orders from Braga, Portugal, to customers in Portugal, Spain and France.

1. Shipping Destinations & Rates

We currently offer the following standard shipping rates:

Destination	Standard Shipping
Portugal	€3.90
Spain	€6.90
France	€9.90

Shipping costs are displayed during checkout before payment.

2. Special Offer — Buy 3 Thermometers

Purchase 3 AD801 Non-Contact Infrared Thermometers for a total product price of €29.70 and qualify for our promotional shipping rate of just €0.01.

This offer applies to eligible orders delivered to Portugal, Spain and France.

The promotional shipping rate is automatically applied at checkout when the order meets the required conditions.

3. Estimated Delivery Times

Our current estimated shipping transit times are:

• Portugal: 1–2 business days

• Spain: 3–5 business days

• France: 3–5 business days

These are estimates, not guaranteed delivery dates. Order preparation time is additional, and delivery may be affected by weekends, public holidays, carrier operations or circumstances beyond our control.

4. Order Processing

Orders are prepared for dispatch from Braga, Portugal.

Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.

5. Delivery Information

Please ensure that your shipping address and contact details are correct before completing your purchase.

If you notice an error in your delivery information, contact us as soon as possible.

6. Delays or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact our customer support team.

We will assist you in investigating the shipment and resolving delivery issues in accordance with applicable consumer protection laws.

7. Customer Support

For questions about shipping, delivery or your order, please contact:

ThermoCare

Email: support@thermocare.pt

Telephone: +351 938 314 459

Dispatch Location: Braga, Portugal

Legal Seller: Martinho Capela Borges

We are committed to providing clear delivery information and a reliable shopping experience.

This policy does not limit your statutory consumer rights under applicable law.